Absolutely the worst experience I have ever had. Should have reviewed YELP before choosing them.
I was injured at work and had to move and have surgery all in a matter of 3 weeks. I called D and D and spoke to Austin on 4/27 explaining that a mechanic had said my vehicle had a bad alternator. I had it towed to d and d on 4/28 (as I have a broken spine and can't drive currently).
5/2 I called to get an update as I hadn't heard anything and was told they had no information about the vehicle, they had gotten my keys from the tow truck and that's it. Again I explained what was wrong and told them I had surgery in 3 days.
Numerous times I'd call and get hung up on. They stated they had poor connection or broken phones. On 5/13 or 5/14 I called and spoke to Austin who said the only repair was a battery. I explained that the battery had been replaced before, and that it always died out within 2-3 weeks. He said they would check it.
I called multiple times ( I was in a rehab) and got ahold of Austin again who said it was only the battery, that they'd driven it around the lot and couldn't find anything else wrong with it. I advised the AC also didn't work, and he said they would look at it again.
After finishing moving and getting out of a rehab, I called 6/3 after driving by and seeing my vehicle on the street in front of their business. I called and spoke with Austin who said he would have the manager call me, as he's no longer in charge of my vehicle.
After calling numerous times every day I got a hold of the manager today 6/17 who stated he was "done playing games" called me the B word, C word, and everything in between. Stated he doesn't have my keys and that my car is out front of their shop.
Drove by and looked at the vehicle, which is now gutted, and used for parts. After calling and speaking with the manager again, he stated he knows nothing about my vehicle as there was never a work order signed. He also stated I owe them $800. The keys aren't in the vehicle, and it is trashed.
I am beyond disgusted. They've had my phone number. This is horrible business. Please think twice before using their services.
All USA
Absolutely the worst experience I have ever had. Should have reviewed YELP before choosing them. I was injured at work and had to move and have surgery all in a matter of 3 weeks. I called D and D and spoke to Austin on 4/27 explaining that a mechanic had said my vehicle had a bad alternator. I had it towed to d and d on 4/28 (as I have a broken spine and can't drive currently). 5/2 I called to get an update as I hadn't heard anything and was told they had no information about the vehicle, they had gotten my keys from the tow truck and that's it. Again I explained what was wrong and told them I had surgery in 3 days. Numerous times I'd call and get hung up on. They stated they had poor connection or broken phones. On 5/13 or 5/14 I called and spoke to Austin who said the only repair was a battery. I explained that the battery had been replaced before, and that it always died out within 2-3 weeks. He said they would check it. I called multiple times ( I was in a rehab) and got ahold of Austin again who said it was only the battery, that they'd driven it around the lot and couldn't find anything else wrong with it. I advised the AC also didn't work, and he said they would look at it again. After finishing moving and getting out of a rehab, I called 6/3 after driving by and seeing my vehicle on the street in front of their business. I called and spoke with Austin who said he would have the manager call me, as he's no longer in charge of my vehicle. After calling numerous times every day I got a hold of the manager today 6/17 who stated he was "done playing games" called me the B word, C word, and everything in between. Stated he doesn't have my keys and that my car is out front of their shop. Drove by and looked at the vehicle, which is now gutted, and used for parts. After calling and speaking with the manager again, he stated he knows nothing about my vehicle as there was never a work order signed. He also stated I owe them $800. The keys aren't in the vehicle, and it is trashed. I am beyond disgusted. They've had my phone number. This is horrible business. Please think twice before using their services.