The King Carpet Cleaning

Called the owner Diego on Friday to request carpet cleaning service for one of my customers. He told me he would call my customer and set up appointment for Monday in which he stated he would be able to go out on that day to provide service. He did not call my customer to set up the appointment and then after following up with him on Monday, I was told he forgot to call and did not have time to go out there anyways. I would not have been upset if he only communicated with me so I could make other arrangements. Poor customer service.