Terrible customer service for locals. Refused to give me a refund or even a store credit for a $16 plastic solar lantern that never worked. This kept me from coming back for 2 years - so they lost the hundreds of $ per year I used to spend there for their miserliness over a $16 defective item. Finally went back today for some steer manure. I parked next to the stack and was walking in to pay when I was told by I believe the owner I had to walk back to my car and move it to the front parking lot to pay, then move my car again to the stack to pick them up. There were 60mph winds, it was miserable outside and they had no other customers. Nope. I walked out and will never, ever go back. So dumb - she could have just said, "Next time, please park in the front and pay first." But instead, with her inconsiderateness Warners has lost my business forever. There are plenty of other places that haven't gotten too big for their britches to actually consider their customers.
Terrible customer service for locals. Refused to give me a refund or even a store credit for a $16 plastic solar lantern that never worked. This kept me from coming back for 2 years - so they lost the hundreds of $ per year I used to spend there for their miserliness over a $16 defective item. Finally went back today for some steer manure. I parked next to the stack and was walking in to pay when I was told by I believe the owner I had to walk back to my car and move it to the front parking lot to pay, then move my car again to the stack to pick them up. There were 60mph winds, it was miserable outside and they had no other customers. Nope. I walked out and will never, ever go back. So dumb - she could have just said, "Next time, please park in the front and pay first." But instead, with her inconsiderateness Warners has lost my business forever. There are plenty of other places that haven't gotten too big for their britches to actually consider their customers.